Privacy Policy

Content and Data

Some of our services are designed to let you submit, store, send, receive, or share personal information. You have no obligation to provide any content to our services and you’re free to choose the amount of content that you want to provide. If you decide to provide content, ensure you have the necessary rights and that it complies with the law.

User Data

• We may retain the data you provide for the purpose of providing our Services to you.
• We keep your data safe from any unauthorized use.
• Some of our APIs allow the submission of content.
• We do not own any intellectual property rights in the content you submit through your use of our APIs.
• We use the data for the purposes of providing, securing, and improving our APIs.
• You are responsible for all the data you provide and any data related to your activities using our Services.
• CIR Data Access Limitation: We access an individual’s or entity’s Credit Information Report only once within a rolling six (6)-month period, unless additional access is expressly permitted under applicable laws.

Our Content

• You agree not to use any intellectual property rights, title, or interest ("IPR") in the contents of our website.
• The structure, colour, and other creative details of our website are proprietary to us.
• Trademarks, copyrights, and patents used by either party are the sole property of their respective owners.
• You grant us the rights to host, use, process, analyse, store, display, transmit, and retain your data for providing our Services.
• No assignment or licence of any of our trademark or service mark or any other Intellectual Property Right is granted to you, except as expressly set out.
• You are not authorised to use or infringe upon our Intellectual Property Rights and must comply with these terms and other policies.

Data Protection

• We prioritise data privacy and security.
• By using our Services, you agree to our Content and Data policy clauses.
• We may maintain or use your data according to our Content and Data clauses.
• Our Services are hosted in India, and if you access them from any other region, your data will be transferred to India with your express consent.
• We take appropriate measures to safeguard the security, confidentiality, and integrity of your data and prevent unauthorized access.

Data Storage

• We use passthrough apis and do not store any data at our end.
• Credit Information Report (CIR) Data Retention: In compliance with applicable Indian regulations governing credit information, any Credit Information Report (CIR) data obtained from credit bureaus will be retained only for a maximum period of six (6) months from the date of retrieval. After this period, such data will be securely deleted or anonymized in accordance with RBI and credit bureau guidelines. We ensure that CIR data is accessed strictly on a "need-to-know" basis and used only for legitimate business purposes as permitted under law.

How You Should Secure User Data

Your systems and applications must handle User Data securely. With respect to User Data, you should follow industry best practices but, at a minimum, must perform the following:

• Maintain administrative, technical, and physical safeguards that are designed to ensure the security, privacy, and confidentiality of End User Data.
• Use modern and industry-standard cryptography when storing or transmitting any User Data.
• Maintain reasonable access controls to ensure that only authorised individuals that have a - need have access to any End User Data.
• Monitor your systems for any unauthorized access. Patch vulnerabilities in a timely fashion. Log and review any events suggesting unauthorised access.
• Plan for and respond to security incidents.
• Comply with relevant rules and regulations with regard to the type of data you are handling, such as the Safeguards Rule.
• You can refer to this article to help secure your APIs.

What You Should Not Do with User Data

Unless expressly permitted by the content owner or by applicable law, you will not permit your end users or others acting on your behalf to, do the following with content returned from our APIs:

• When a user’s non-public content is obtained through our APIs, you must not expose that content to other users or to third parties without explicit opt-in consent from that user.
• Scrape, build databases, or otherwise create permanent copies of such content, or keep cached copies longer than permitted by the cache header.
• Copy, translate, modify, create a derivative work of, sell, lease, lend, convey, distribute, publicly display, or sublicense to any third party.
• Misrepresent the source or ownership.

Promotional and Marketing Use

While promoting, marketing, or demonstrating the APIs, Deepvue may use your company or product name. By using our services, you allow us the necessary rights to do so.

Communications

• By providing personal contact information, you consent to receive marketing communications from us.
• Marketing communications may include electronic communications (example: API alerts and downtime, etc), and promotional emails.
• You can unsubscribe at any time by clicking the "unsubscribe" link in the footer of our emails or by contacting us at support@deepvue.ai.

Grievance and Resolution

You are entitled to receive services of a certain standard and quality, and you have the right and remedies to resolve any issues if things do not go as expected under these terms.

Disclaimer

• As our services are provided on an AS-IS and AS-AVAILABLE BASIS, we can only commit to our services.
• Your use of our Services is at your own risk.
• We make no warranties about the accuracy or completeness of the content or linked websites.
• We are not liable for errors, personal injury, data leakages from your end, unauthorised access, interruptions, or transmission issues.
• We are not responsible for any viruses, third-party products, or advertised services.
• We do take any responsibility for hyperlinked websites or featured advertisements.

Governing Law and Dispute Resolution

• Our services are governed by the laws of India.
• The exclusive jurisdiction for resolving any disputes related to our services lies with the courts, tribunals, councils, forums, and other dispute resolution bodies in Ahmedabad, India.
• Disputes or claims will be resolved through Alternative Dispute Resolution methods (example: mediation, arbitration, or negotiation), in accordance with applicable laws.

Liabilities

• We and our affiliates are not liable for any damages resulting from your use or inability to use the Services.
• Our liability, if any, is limited to only the subscription cost you paid in the 1 month preceding the claim.
• We and our affiliates are not responsible for indirect or consequential damages, such as any interests, audits and penalties levied by the Government or other authorised entities, losses due to technology failures, data corruption, etc.
• You agree to protect and hold us harmless from any claims or legal actions brought against us due to your actions or mistakes.
• If legal proceedings arise, both parties must notify each other within five days and have the opportunity to participate and defend themselves.
• The indemnity clause remains in effect even after the subscription ends. Claims related to indemnities cannot be made more than 30 days after the termination of services.

Action

• We may terminate your account access to our services at any time if we see you or your end users in any suspicion of fraud, hacking, phishing, harassment, spamming, misleading others, unauthorised content scraping, illegal activity, unauthorised access, or non-compliance with these terms.
• If your account is terminated, you are prohibited from creating a new account under your name or any third party’s name.
• If it is required to comply with a legal requirement or court order.

Contact Us

If you face any difficulties or require assistance, feel free to contact us via help center.